Club Administrators
Dashboard & Users
- As a Club Admin - How to Add Users to an Organization 🎥
- As Admin - Removing an Admin User Role From An Organization Account
- As a Club Admin - Customizing Your organization/Club Dashboard
- As Admin - How to switch between Organization Accounts
- As Admin - How to Edit Organization Logo and Basic Info
- As Admin - How to Add/Edit a Title of a User
- As a Club Admin - Editing an Admin's Module Permissions
- As a Club Admin - How to Limit Access to Specific Competitions for Other Admins
- As Admin - How to Limit Access to Specific Programs for Other Admins
- As Admin - How to Limit Access to Specific Forms for Other Admins
- As Admin - Updating a User's Title & Competitive Level
- As Admin - How to Adjust Multi-Factor Authentication Intervals for Your Organization Admins
- As a Club Admin - How to Merge User Accounts
- As Admin - How to Access a Downloaded File in Addition to by Email
- As Admin - How do I Download my Club's Entire Schedule into an Excel Document?
- As Admin - How to Remove Saved Searches
- As Admin - How to save a "Search" or "Report"
Preparing For Upcoming Season
- Club Website Support Site
- As an Admin - Submit and pay for your players and staff - USYS Specific
- As an Admin - Submitting Direct Registrations for Players
- As an Admin - Submit and pay for your players and staff
- As an Admin - Submit and Pay for Players, Coaches, and Managers
- As an Admin - Affiliate Teams With a League/Governing Body Registration Event
- As an Admin - How to Upload a sales tax Exemption form
- As an Admin - Submitting Direct Registrations for Players Using Programs
- As an Admin - Submit Teams to a League/Governing Body*
- As an Admin - How to Update the Affiliation of a Player or Coach/Manager
- As an Admin - Assigning and Approving Players in Bulk to an Official Event Roster
- As an Admin - Reviewing Member Registrations That Your Club Has Been Billed For
- As an Admin - Using a Program Registration filter to Assign Players in Bulk for an Event Roster
- As an Admin - How to Filter Players That are Not Verified by a Specific Parent Association
- As a Club Admin- Resetting a Team's Player Pool
- As an Admin - Pre-Purchasing and Using of Credits for Membership Purchases
- As Club Admin- How to Bulk Remove Players From a Team
- As an Admin - Paying Invoice for Registered Players
- As a Club Admin - How to Complete Governing Association Forms
- Registering Teams to a State Registration or League Event
- As an Admin - Find the Governing Body Invoice and Download
- As an Admin - Registering Team to State Registration Event or League
- As a Club Admin - How to Archive/Unarchive Coaches
- As an Admin - Downloading Team Rosters & Passes
- How Do I Purchase GotSport's Club Websites
- As a Club Admin - Filter by Managers Registered/Not Registered in a Program
Risk Management and Governing Body Forms
- As an Admin - View which Players Have Completed/Not Completed Parent Organization's Required Forms
- As an Admin - How to Add Documents to a Player Profile
- As an Admin - How to Print Coach's Risk Management Cards in Bulk
- As a Club Admin- Complete Parental Permission Form for Safe Sport Requirement
- As an Admin - How to Print an RM Card for a Coach or Manager as a Club Admin.
- As an Admin- Determine Which Players Need to Complete SafeSport
- As an Admin - Verifying Documents/Birth Certificates*
- As a Club Admin - Approving Requirements For A Coach/Manager
- As an Admin - How to Update ITC Information for Players
- As a Club Admin - How to Prepay for Background Checks
- As a Coach/Manager/Player - Complete & sync SafeSport training (staff & players age 18+)
- As a Club Admin - Filter by Coaches Registered/Not Registered in a Program
Communications
- As Club Admin - How to Message Your Registrants (SMS/Texting and Email)
- As an Admin - Create a Contact List
- Email Players with Incomplete Club Program Registrations
- As Admin - How to Email Players with Incomplete Club Program Registration
- Creating Coaches/Manager Contact List/Email
- As a Club Admin - How to Send Messages to Form Registrations
- How to Send Instructions to Users on Gaining Access to GotSport
- View Message History
- As a Club Admin: How to Personalize your message Using Tags
- Communications Module Updates
- How to view who has Opted Out of Communications Before Sending a Message within GotSport
- How to Create a Signature as a Club Admin
- Unsubscribing From System Emails
- As a Club Admin - Printing a Team Contact Sheet
- Attach an Image When Sending a Message
Club Management
- As a Club Admin - How to Create a Team
- As a Club Admin - Add/Create a New Player
- Club Admin - How to Add a Player onto a Team
- As Org Admin - How to Remove a Manager/Coach From Your Organization
- Club Admin - How to Add a Coach onto a Team
- How to Separate a Parent Account From a Player/Child Account
- As Club Admin - Transfer UserID from Child Account to Parent Account
- How to Filter by Risk Management Requirements
- As a Club Admin- How to Archive Players
- As a Club Admin - Adding Flags to Team Registrations
- How to Manually Register Players into a Program in Bulk
- As a Club Admin- How to Coach Upload via Bulk or Spreadsheet
- As a Club Admin - How to Run "Flag" Reports
- As a Club Admin - How to Execute a Manager Upload
- As a Club Admin - How to Execute a Player Upload
- As a Club Admin - How to Add a Coach/Manager to the Team Members List
- As a Club Admin - How to Add a Coaches Photo
- As a Club Admin - Adding Player ID Number for Game Card Printing
- As Club Admin - Set Up Evaluation Forms
- As a Club Admin- How to Hide the Player List from Coaches/Managers/Players
- As a Club Admin- Limit Coach/Manager Permissions to Print Player ID's and Team Rosters
- As a Club Admin - How to Add Flags to Users
- How to Export Team Information
- As a Club Admin - How to Update a Player's Competitive Level/Affiliation
- How to Filter by Associations/Affiliate Requirements
- As a Club Admin- How to Lock Team Rosters
- As a Club Admin - Creating and Building Internal Rosters
- Checking and Updating Player Affiliation and Competitive Level
- As a Club Admin - Checking and Updating Coach/Manager Affiliation and Competitive Level
- As a Club Admin - How to Add/Edit a Player's Photo
- As Club Admin - Complete a Player Evaluation
- As a Club Admin - Enable a Team Lock
- How to "Association Verify" a Player
- Consolidated "Complete" and "Pending" Documents Selection into one Dropdown Option
- Why do I get Email/User ID Taken when trying to add/create a user?
- As a Club Admin - How to Add a Parent/Guardian to a Player Profile
- Add/Replace a Managers Photo
- As a Club Admin- View a Team Within the Club's GotSport History
- As a Club Admin- How to Archive Managers
- As a Club Admin - How to Remove a Family Member from Player Account?
- Viewing Player Data as a Club Admin
- As Admin - How to Archive/Unarchive Teams
- How to Add an Affiliation to a Player Account
- Export Players From the Organization's Player List
- As Admin - How to Print a Single Player Card
- As a Club Admin - How to Add an Additional Role for a Player
- As a Club Admin - Sync Team List
- Account Not Found When Adding a User / Coach / Manager / Parent / Player
Programs
- 8 Steps to Create a Program Registration
- As a Club Admin - Set Default Language for a Program
- Program Set Up 🎥
- Setting Up Basic Program Information*
- Create a New Program*
- Creating the Registration Form in a Program*🎥
- Dependent Questions - Registration Form (Follow Up Questions)
- Registration Fees 🎥
- Creating Registration Fees*
- How to Create / Set Up Program Registration Fees and Monthly Payments
- Creating a Voucher for a Program Registration
- Creating a Custom Appearance for a Program*🎥
- Opening a Program Registration
- As a Club Admin - Open Program Registration and Send Out Registration Link*
- As a Club Admin - How to Move a Program Registration from one Program to Another
- As a Club Admin - How to Archive/Unarchive a Program
- As a Club Admin - How to Remove a Player from a Waitlist
- As Club Admin - Setting Up a Tryout
- As Club Admin- How to Send and Monitor Registration Invitations After a Try Out
- As a Club Admin - Require A Program Prerequisite/Require Invitation
- As a Club Admin - How to Include a Percentage Fee in a Player or Team Registration
- As a Club Admin - How to search for a program registration. (April 2023)
- As a Club Admin - Remove a Player From a Program* (Program Registration)
- As a Club Admin - How to Clone a Program
- As a Club Admin - Including Program Form Questions in Roster Builder For an Existing Program
- As a Club Admin - How to Add Flags to Program Registrations
- As a Club Admin - How to Show available registration spots remaining in program registrations
- As a Club Admin - Viewing Incomplete Player Registrations
- As a Club Admin - Filter and Export Player Questions From Registration Form
- As a Club Admin - How to un-approve a player
- As a Club Admin - How to search for a player based on their Program registration Approved Status
- As a Club Admin - How to move a program registration from one program to another (March 2023)
- As a Club Admin - Exporting Program Registrations
- As a Club Admin - Program Registration - Archive Registration
- As a Club Admin - Viewing Player Registration Data*
- As a Club Admin - How to "Approve" a Player Individually or Bulk
- As a Club Admin - How to Clone a Program (Feb 2023)
- As a Club Admin - Program Registration - Archive Registration (May 2023)
- As a Club Admin - Manually Registering A Player Into A Program
- As a Club Admin - No Matching Payment Plans? Program Registration
- As a Club Admin - View Players who have Completed a Form and Registered in a Program
Billing
- As a Club Admin - When Issuing a Program Registration Refund- Electing the Option to Zero Out the Corresponding Invoice
- As a Club Admin - Manually Adding a Payment
- As a Club Admin - How to Pay an Invoice
- Failed Credit Card Payments
- As a Club Admin - Manually Adding an Invoice*
- As an Admin - How to Process a Partial or Full Refunds*
- As a Club Admin - How to Process a Refund Payment(s) and Cancel Future Invoices
- As a Club Admin - Manually Editing an Invoice
- As a Club Admin - Viewing Past/Due Balances
- As a Club Admin - Submit a Credit Card Payment in a Billing Account
- As a Club Admin - How to Export Invoices and Personalize your Downloaded Exports
- As a Club Admin - How to Correct a Manual Payment to a Credit Card Payment
- GotSport PCI Compliance and Validation
- As a Club Admin - How to Create Accounting Codes
- As Club Admin - How to View Registration Billing Status for Players on Your Teams
Forms
- As an Admin - Creating a Form
- As a Club Admin - Set Default Language for a Form
- As an Admin - Adding/Creating A Birth Certificate Document Repository🎥
- As an Admin - Adding/Creating A Medical Release Document Repository
- As an Admin - Creating Medical Release Form
- As an Admin - Check If Players have Completed Forms the Governing Body Required Forms
- As a Club Admin - How to Filter Results by Form Answers
- As an Admin - How to Approve Player Transfer Form as an Organization (Sending and Receiving)
- As an Admin - How to add Configurable Age Restrictions to Forms
- As an Admin - Copying a Previously Created Form
- As an Admin - How to personalize the legal label for a Form when requiring user to Input Legal Name With a Signature
- As A Club Admin - How to Archive Forms
- As a League Admin - How to Approve a Transfer Form
- As an Admin - How To Manually Approve Forms
- As an Admin - How to Send Messages to Form Registrations (Oct 2022)
- As an Admin - Bulk Updating Form Submission With or Without Email Notification
- As an Admin - How to Send a Message from the Contracts/Forms Module
- As a Admin or Coach/Manager - How to access comments on Forms
- As an Admin - Bulk Updating Form Submission With or Without Email Notification (Nov 2022)
- As an Admin - When Creating Transfer Forms, How to Notify Sending and Receiving Organizations
- As an Admin - How to Complete an Inter Club Player Transfer Form
- As an Admin - Submitting a Player Release Form
Events and Rosters
- As an Admin - Removing a Player From Rosters in Roster Builder - US Club
- As an Admin - How to add a player to an Event roster
- As a Club Admin - How to Add A Manager To An Event Roster*
- As an Admin - How to Add a Club Pass Player to a Roster
- As an Admin - Add A Coach or Manager To An Event Roster
- As an Admin - Creating an Event Roster
- As a Club Admin - How to Filter by Team in Roster Builder
- As a Club Admin - How to Clone an Event Roster If the Event has the "Require Clone" Option Enabled
- As a Club Admin - How to Remove a Player/Coach From the Roster
- As an Admin - Assigning Players to an Event Roster
- As an Admin - Remove Players on a Roster in Bulk Who Do Not Meet a Filter Search
- As an Admin - How to Add a Secondary Player (player from a different club)
- As an Admi - How to Filter by Players in Roster Builder
- As a Club Admin- How to View What Other Rosters a Player is Listed Within Roster Builder
- As an Admin - Printing Roster/Player ID Cards for an Event Roster
- As an Admi - How to Add a Guest/Club Pass Player for an Event
- As a Club Admin - How to Add a Club Pass Player to a Roster
- As an Admin - How to Print Different ID Card Layouts for an Individual
- As a Club Admin- Print Individual Player ID Cards
- As an Admin - Disable Ability for Coach/Manager to Print ID Cards and/or Roster PDF
- As an Admin - Printing Official Rosters and Passcards
- As an League Admin - Setting Up Rostering Event / Source Roster
- Club Admins or Org Admins - Adding your Signature to ID Cards/Rosters
- As a Club Admin- Using Roster Builder to Add Players/Coaches/Mangers (July 2023)
- As an Admin - Cloning A Team Roster to Submit to an Event
- As an Admin - How to Add a Secondary Player to a Roster
- As an Admin - Club Auto-Approve Roster Tool
- As an Admin - Roster Source Event Error Message in Roster Builder
- As an Admin - How to set a Match Day Roster and Print Match Card
- How to Schedule or Edit a Game as an Admin - Club Self-Scheduling
- As Admin: How to Add a Coach or Manager to an Event Roster and Approving in Bulk
- As a Club Admin - View the Chats Within a Scheduled Match
- As Club Admin - How to Self-Schedule for NWOYSL
- As an Admin- How to View Schedule on a Venue Chart
- As an Admin - Adding Team Blackout Dates
- As a Club Admin - How to Bulk Enroll Club Teams To an Event
- As a Club Admin- When Removing a Player in Roster Builder, also Remove the Player From the Team Members List
- As a Club Admin - How to Purchase Event Insurance for a Team Registration
- As an Admin - Updating Payment Information for a Team's Event Registration
- As an Admin - How To Register A Team Individually, as a Club Admin
- As a Club Admin, Selecting a Source Roster When Completing an Event Registration
- As a Club Admin - How to Register your Club/Organization to an Event
- As an Admin - How to view a game change Log
- As an Admin - How to Search for Events as a Club Admin
- As an Admin - How to Register Teams to an Event & Add Players to a Roster
- As a Club Admin - How to Upload Documents for Event Check In
- As an Admin - How to Edit Team Registrations
- As an Admin- How to View Schedule on a Venue Chart (November 2023)
- As A Club Admin - How to see the suspensions in my Club/Organization
- As Club Admin - How to Create a Single Source Roster Event for an Event
Features (Discounts and Add-Ons)
- As an Admin - Create Features For a Program*🎥
- As Admin - How To Create Features
- As an Admin - Create Features in a Program*
- As an Admin - Edit an Existing Feature*
- Creating a Sibling Discount Feature
- As Club Admin - How to Apply Sales Tax via Features (June 2024)
- As Club Admin - How to Apply Sales Tax via Features
- As a Club Admin - How to Add a Feature After Registration has Been Completed
- As an Admin - Spread a Feature Over Multiple Payments (March 2023)
- As Club Admin - How To Create a Feature Within a Form
- As a Club Admin - How to Add a Feature After Registration has Been Completed (March 2023)