Instructions
Step 1:
- Once you log into GotSport. Click on "Billing" > "Accounts"
Step 2:
- locate the account billing number or Input the Billing Account Number that needs adjusted in the filter at the top
- Next, click on the blue link under Acct #/Contact Name.
Step 3:
- Scroll down to the bottom of the page to Payments.
- Click on the payment that has MANUAL listed under Method. Verify this was not a check payment and should be charged to the card.
Step 4:
- Select Refund on the Manual payment.
Step 5:
- Select Refund on the popup.
Step 6:
- Now the amount due will match the amount refunded.
- Click on the Pay Now button.
Step 7:
- It is recommended you add a note stating charging card to correct manual payment for your records.
Step 8:
- Then click Save.
