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How to Separate a Parent Account From a Player/Child Account

Sometimes, when registering a player/coach may accidentally set their child's player account as their own, and never create a GotSport account for themselves. Club Admins can easily resolve the issue if the player is part of their club

Instructions:

Step 1

  • Navigate the player's account and switch the email address from Email/UserID box to the Contact Email box.​
  • This will allow you to create an account (login) for the parent using​ that email address and will solve the 'email already exists' error when creating an account.

NOTE: You will want to make sure the contact email has the parent's email so they get notifications pertaining to that account.

Step 2:

  • Once completed, you will be able to create the parent account and connect it to the player's profile. 

How to add a parent/guardian to a player's profile: Click Here for our guide on How to Add a Parent/Guardian to a Player Profile