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Merging User Accounts

As a Club Administrator, if you encounter duplicate user profiles, you have the capability to merge them into one. 

 

ONLY a Club Administrator can Merge accounts. If you are a Manager/Coach, or a parent/player, please reach out your club administrator to merge profiles.

As a Club Administrator, if you encounter duplicate user profiles, you have the capability to merge them into one. For GotSport to qualify a duplicate user, they must have the following identical pieces of information in their profile:

  • Both accounts need to be within the same Organization
  • Same First Name, Last Name-- case sensitive.
  • Same Gender
  • Same Date of Birth

If the system does not recognize the profile as a duplicate, here are some things to check:

  • The search is CASE SENSITIVE, so make sure the first and last names EXACTLY match upper and lower case - e.g. Matt and matt will not result in a match, but Matt and Matt will result in a match.
  • Make sure the name does not have extra spaces before and after the name.
  • One profile has a nickname over another with a legal name. E.g. Jen vs Jennifer

Instructions:

Step 1:

  • Click the "Club Management" tab on your left, followed by "Dashboard" directly below.

Step 2:

  • Click the "Duplicate User Suggestion" button highlighted in red.

 

NOTE* - To show any duplicate user suggestions the First Name, Last Name, Gender, and D.O.B must match exactly on both profiles)

Step 3:

  • Click the "Search" button to see all of the potential merge matches

Step 4:

  • Click on the name of the user to be merged

Step 5:

  • Select which profile will be kept as the primary, or the profile to be "Merged Into" and click Merge