---
title: Email Players with Incomplete Club Program Registrations
description: The GotSport Program Registration platform tracks the progress of registrants during their registration. The below instructions will demonstrate how to view those who have not completed the registration and send them an email by creating a contact list.
---
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# Email Players with Incomplete Club Program Registrations
## The GotSport Program Registration platform tracks the progress of registrants during their registration. The below instructions will demonstrate how to view those who have not completed the registration and send them an email by creating a contact list.
Instructions
**Step 1:**
From your list view, you are able to see useful information. There is the program name, the name of the player registered as well as who registered them, when the registration was created, that applicants role, their payment plan choice as well as if they have paid, their gender and age and finally their registration application status.
The status of the registration for this program is a very useful tool that can notify you of some very useful information. The use of checkmarks and x's will show you the status of this player's application.
This means the applicant is in the registration process and not to the checkout page yet. If you hover your mouse over the "x," it will notify you of which page they stopped:
This means the applicant has completed the application process, but stopped on the checkout page and has not paid:
This means the applicant has completed the application process and has fully checked out and paid:
These tools are very useful when there are any questions pertaining to the status of a registration. You can then use the tools in the next step to contact these applicants based on their registration status.
**Step Two:**
Using these steps, you will want to create a contact list:
[Creating a Contact List](https://support.gotsport.com/as-an-admin-create-a-contact-list?hsLang=en-us)
**Step Three:**
When creating the contact list, and you've chosen which program it is for, ensure that you select "Incomplete" and Submitted- "No".
Note: Just like other contact lists, once you have set this up, moving forward any additional registrants that start your application but do not complete it will automatically be added to your list.
**Step Four:**
Once your list has been created, you can referenced it anytime and click "New Message" to send your message to all incomplete registrants to the specified program.
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