Skip to content
English - United States
Contact us
  • There are no suggestions because the search field is empty.

As an Admin - How to Process a Partial or Full Refunds*

This article will demonstrate how to provide a full refund or a partial refund. There are two ways you can do it. Below will show both methods. 

Instructions:

Step 1:

  • From your organization Dashboard, click the "Billing" tab, then select "Payments" from the drop-down list.

Step 2:

  • You can use the search filters at the top to find the payment you wish to refund.
  • Once you find the transaction, click "Refund" to the right of the transaction to issue a refund. 

Step 3:

  • A new window will display in the screen. The amount box is editable so you can change the figure if needed, providing you the ability to process a partial or total refund. 

Alternative Way to Provide a Refund

Step 1:

  • From your organization Dashboard, click the "Billing" tab, then select "Payments" from the drop-down list. After that, click the ID number next to the transaction you want to refund. 

Step 2:

  • Click the Refund button

Step 3:

  •  Enter the amount you want to apply to the refund then click Refund to apply this refund.