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As a Club Admin - When Issuing a Program Registration Refund- Electing the Option to Zero Out the Corresponding Invoice

When issuing a refund for program registration, Club Admins will now have the choice to zero out the invoice by issuing a credit to the billing account or keeping the amount due if a future payment is still expected.

Instructions:

Step 1:

  • From the organization's account dashboard, click on "Programs" and then "Program Registrations"

Step 2:

  • From the Program drop-down, select the program that you're working on

Step 3:

  • Click on the billing account ID number for the registration that is being refunded

Step 4:

  • Access the billing module from the top of the page:

Step 5:

  • Scroll to the bottom of the page and access the payments that have been made on the registration. 
  • Click on the "Refund" button for any payments that needed refunding:

Step 6:

  • After inputting the refund details, you will then be able to select from the drop-down box the option to input credit or leave the balance due:
  • This can also be done by going to the "Billing" module on the left side of the page and then clicking on payments
  • Click on the refund button for the payment that is being reimbursed
  • You'll then be able to choose to issue a credit or not when processing the refund