Instructions:
Step 1:
- From the organization's account dashboard, click on "Programs" and then "Program Registrations"
Step 2:
- From the Program drop-down, select the program that you're working on
Step 3:
- Click on the billing account ID number for the registration that is being refunded
Step 4:
- Access the billing module from the top of the page:
Step 5:
- Scroll to the bottom of the page and access the payments that have been made on the registration.
- Click on the "Refund" button for any payments that needed refunding:
Step 6:
- After inputting the refund details, you will then be able to select from the drop-down box the option to input credit or leave the balance due:
- This can also be done by going to the "Billing" module on the left side of the page and then clicking on payments
- Click on the refund button for the payment that is being reimbursed
- You'll then be able to choose to issue a credit or not when processing the refund
