Instructions:
Step 1:
- Access your admin dashboard open the "Billing" module and then click on "Accounts".
- Next, click on the billing account that you're working on.
Step 2:
- Scroll down to the payments section and click on "Refund" for any past payment(s) that were made.
Step 3:
- For each payment click the blue "Refund" button to complete that reimbursement.
Step 4:
- Once all refunds have been completed, you next will need to adjust any future payments that are scheduled.
- From Billing > Accounts, click on the billing account that you're working on.
Step 5:
- For any upcoming payments that are showing as scheduled, you'll want to click on the "Edit" button
Step 6:
- You'll next be able to adjust the amount to $0 and make any notes needed. It is recommended to adjust this way as opposed to deleting so that the record of the adjustment can be kept.
Step 7:
- Once the adjustment is completed, click on the "Save" button at the bottom of the page.