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Invalid SSN Error on Background Check

This article will show you how to fix a Social Security Number error on a background check.

    Instructions:

    For security reasons all SSN data is hidden since it is encrypted.  To correct this issue, please follow these steps in order.

    Step 1:

    • Click on Dashboard-->Account--> Scroll to the bottom of the page and click the "Delete" button next to your citizenship.

    Step 2:

    • After you click the red Delete button, hit Save.

    Step 3: 

    • You can then click on "Add Citizenship" and enter the correct SSN, then hit save. 
    • Once completed, the system will update your SSN in the next batch of checks sent to the provider, usually within a few hours. Note that the Government ID is the only field that you need to update, and the SSN will not appear as this data is encrypted.