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How to Submit a Support Ticket and View Response

This article will provide a step-by-step guide on how to submit a support ticket to a state as a club, and how to view responses from the state.

Instructions:

Submit Support Question

Step 1:

  • From the "Dashboard", click "Affiliations" at the top of the page.

Step 2:

  • Click the blue "Available Forms" button located on the right-hand side next to your state association.

Step 3:

  • Choose the "Select" option next to the "Club Support Tickets" form.

Step 4:

  • Select “Register” next to your GotSport account.
  • You will then fill out each page of the form.
  • Click Save at the bottom of the first page.
  • Then choose your club from the dropdown and click "Continue".
  • Answer all registration questions and click "Continue" at the bottom of the page when completed.
  • The last page will show that your support ticket has successfully been submitted to your state.

Viewing State Response

Step 1:

  • To view your state’s response, click on the "Club Management" module from your dashboard, and then select "Forms and Requests". You can either click "Search", and all registrations will be listed.
  • You can also select the name of the form from the dropdown and then click "Search".
  • When you see your ticket, click on the ID number.

Step 2:

  • Here you will see the state’s response.
  • If you have another question or need more explanation, you can type your question/response in the textbox provided.
  • Then click "Save".