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As an Event Director - How to Enable the Reminder for Incomplete Registrations

This article will explain how to enable a setting that notifies users to complete a started registration within 24 hours. If the registration is not completed within that timeframe, it will be marked as incomplete and the associated payment plan will be removed.

Instructions

Step 1:

  • Once logged in to your Club Dashboard, select "Scheduling > Events" and click on the Event Name


Step 2: 

  • Once inside the event, select "Access & Options" and click on "Team Communication"

Step 3:

  • Click the dropdown menu under the "Incomplete Registration Reminder" section and select the desired time frame for the system to automatically send a reminder email to the team.

After selecting a time frame, click "Save" to ensure teams receive the notification.

 

Below is an example of the email that will be sent to the Team/Club: