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Assignors - How to Merge Referee (User) Accounts

If you have duplicate users, you can merge them as an Assignor. If you are a referee, you must ask your assignor to merge the profiles.

To merge, both profiles must have these requirements for Got Sport to qualify as a duplicate user:

•A role with your organization  •Same First Name, Last Name-- case sensitive. •Same Gender •Same D.O.B

If the system does not recognize the profile as a duplicate, here are some things to check:

•The search is CASE SENSITIVE, so make sure the first and last names EXACTLY match upper and lower case For example:. Matt and matt will not result in a match, but Matt and Matt will result in a match. •Make sure name does not have extra spaces before and after the name. •One profile has a nickname over another with a legal name. E.g. Jen vs Jennifer

Before you merge accounts please read:

Make sure to choose the primary account carefully, Verification and Requirements do not carry over from the secondary account.  If you have any of these, you will want to strongly consider having that be the primary account for the merge.

 

At times, Assignors may receive messages from referees about not being able to see their assignments. This is commonly caused by a duplicate or multiple accounts. We recommend to merge all duplicate accounts to keep data organized. To merge accounts, all duplicates must be added to the same Organization. Please use the following steps to add and merge referee profiles.

 

Click the "+NEW" blue button on the upper right side. This will open a new page that has five filters that the assignor can use to add a referee account.      

Search for the duplicate referee account. The first three fields are required: email/User ID, First Name, and Last Name. If the referee account exists, it will appear with a "Request Role Approval". This will send an email to the referee who will have to approve the invitation. ​

If the assignor knows the DOB and Postal code, they can add that information in those fields to add the referee automatically.


•Click the "Club Management" tab on your left, followed by "Dashboard" directly below  

   •Click the "Duplicate User Suggestion" button highlighted in red.  

To show any duplicate user suggestions the First Name, Last Name, Gender, and D.O.B must match exactly on both profiles

•Click the "Search" button to see all of the potential merge matches  

 •Click on the name of the user to be merged  

   •Select which profile will be kept as the primary, or the profile to be "Merged Into" and click Merge